http://www.bbc.co.uk/news/technology-28440067

There's a shock... Not VM though, they're just useless at everything.

[quote]The report also found that around 65% of new Virgin Media customers were not being offered the choice of family-friendly network level filtering, "primarily as a result of actions taken by installation engineers".

"The majority of new Virgin Media installations involve an engineer visit. Virgin Media believes that in many cases the engineer runs the broadband activation process and bypasses or ignores the filtering choice," Ofcom said.[quote]

From the article posted by the OP.

So, basically, VM customers are not seeing the choice because engineers just flip them off when they test the connection.

All of this only serves to make me expect that Cameron will issue a fatwa calling for the filters for everyone - including existing customers - to be switched on, regardless of whether they have made the choice already.

Vigrin did e-mail me the other week saying there were filters available that I could switch on if I wanted