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the rest of the artilce can b found going through the clicky.

I'm slightly dubious about the applicability of that stat in this case. With most brands you don't buy a phone from Sony Ericcson or Nokia (in general) you buy them from O2 or Orange or the like. So the first port of call is the service supplier, because that's who you 'bought the phone from'. The iPhone is very unusual in that Apple do a lot of direct sales - I'd make an estimate that at least 50% of the people with an iPhone 4 did buy them direct from Apple, either online or via an Apple Shop. In that case, their first port of call is the shop bought it from, which is the handset manufacturer.

So while its undoubtedly true that the 0.55% of calls they have seen directly don't represent all the support enquiries there have been I suspect it's much, much higher than it would be for other handset manufacturers, simply because the other handset manufacturers don't offer the face to face/voice contact points that Apple do and don't have the direct relationship with the customer that Apple do with a lot of theirs. Fundamentally, Apple are not like SE or Samsung. They're much more 'vertically integrated' - the guy in the shop who hands you the phone is often working for the same company as the head of the department that designed it in the first place. That's almost never true of any other brand of phone.

Jon

I'll have to disagree with you, apart from your spurious number picked out of the air (unless of course you have some research to back it up) and also with your assertion that they will contact Apple directly. But thats just a matter of opinion
Though I do agree Apple have specifically gone for the vertical integration and everything they do is (i feel) designed to entice people into Apples garden of delights. Wether this is a good thing or not is also another matter of opinion.

If you don't like being in the Apple garden then get out.

It's a matter of deduction based upon the premise that people will act with one consumer good the way they act with other consumer goods and, incidentally, the way that current consumer rights legislation requires them to. You opinion seems to be based on the premise that in this particular case, people spontaneously decide to operate in an entirely different fashion. You can go with that if you like.


I can see that MBA of yours was well earned.


I strongly suspect the only 'opinion' Apple give a flying fox about is the one at the bottom line that's in black letters and been getting bigger year on year since they started doing it.

If that is true, why haven't we heard any complaints from Bold users?

There's loads. Have a Google.
From the Blackberry site - this thread (from 2008) is alive with people very upset with dropped calls on their Blackberry Bold. They seemed to think it's an AT&T issue rather than hardware, and curiously, mention the iPhone doing the same thing.

I think there's a degree of expectation management going on, to be honest.

That thread has 4 posts so not exactly "alive".
Bold 9700 is only 9 months old so thread from 2008 is obviously about some other phone and comparing just realised iphone with two years old BB is just not right even if the BB has anthenna issues.
And as you say, AT&T is famous for their customers complaining about the network. I am sure you've seen Verizon adverts taking a piss from AT&T about that. So I am not convinced.

Anyway, I agree that all phones will have some issues when holding certain way, the question is how much of an issue it is in real life. Anandtech has put numbers on it so I don't understand why people still keep putting their heads in the sand and pretend that it is all just a dreamed up story by some apple hating crowd.

These are the real issues:
1. Apple not owning up to a problem that clearly exists
2. Apple has never made cases for iphones (source: Iphone4 thread in TMP) until 4g came out. And that bumper magically eliminates problems with antenna. I mean come on...

I own the Storm 2. I tried gripping it in all sorts of ways, but it would only ever drop 1 bar, and it wouldn't drop the call unlike the iPhone 4. In fact, my Storm 2 has never dropped a call...

That's what I have. If you go to Options > Status you can see signal figure in dBM. The most I have seen my dropped was 12dBM when comparing "held" to "laying on the desk without me touching it". Usually it is only 0-6dBM drop when picked up and held naturally.

BTW, how do you find clicking screen?

Fantastic, I don't think I'll go back to a phone without SurePress now...bring on the Storm 3.

Yeah, I love it too. Shame that RIM didn't get it right on Storm 1. Now I get people telling me how much Surepress sucks even though they never tried and they only heard about Storm 1 problems from reviews.

It was all the negative reviews that put me off originally, I wish I'd ignored them and got it anyway - it's by far and away the best handset I've owned and I'm really glad I took the plunge and picked up a second-hand one to try it out. I shall continue to use it until the new Storm arrives, provided it has SurePress...

Things don't any better for the fail phone...

http://www.theregister.co.uk/2010/07/30 ... e_4_tests/

Well, it is nothing new for the most of us but most of Apple users just won't believe it anyway. Though it is nice to see another independent test result. And I guess even that bloke complaining about test methodology of The Consumer Report on the first page of this thread might sleep better now