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| pcernie wrote: The maximum fine was raised to £50,000 in 2006. | |
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The fines are far too low. They are just and occupational hazard and would be less than the profits. So will not discourage them.
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| Silent calls face threat of £2m fine, says Ofcom http://www.x404.co.uk/forum/viewtopic.php?f=19&t=12323 |
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| Author: | pcernie [ Tue Feb 01, 2011 10:18 am ] |
| Post subject: | Silent calls face threat of £2m fine, says Ofcom |
Companies that use automated telephone calls that leave householders hearing nothing can now be fined up to £2m. So-called silent calls often occur when firms dial several numbers at once but then fail to have a staff member lined up to speak when a call is answered. Ofcom has fined nine businesses for making such calls, with Barclaycard receiving the biggest penalty allowed under the old rules of £50,000. Ofcom said more than 9,000 complaints were made about silent calls last year. More than 70% of victims told Ofcom they received two or more calls in a day from the same company. Ofcom said it would not hesitate to impose the new £2m maximum fine, which was approved by Parliament last September. 'Significant distress' Modern call centres use automated dialling equipment to make dozens of calls at once. Ofcom said many cases of silent calls were a result of the technology used to detect answer machines failing to recognise a "live" consumer and cutting off the call before a representative of the company is connected to speak to them. Although the use of automated systems will not be banned, companies have been told to employ such practices more carefully. Ofcom said silent calls could cause "significant distress" to consumers, which could be made worse by receiving such calls repeatedly. Ofcom chief executive Ed Richards said: "Silent and abandoned calls can cause significant consumer harm. "Ofcom has given sufficient warnings to companies about silent calls and is ready to take appropriate action against those companies who continue to break the rules." The maximum fine was raised to £50,000 in 2006. http://www.bbc.co.uk/news/uk-12331160 Yeah, right... |
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| Author: | bobbdobbs [ Tue Feb 01, 2011 10:19 am ] |
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom |
Ofcom breaks out the chocolate fireguard. |
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| Author: | Amnesia10 [ Tue Feb 01, 2011 10:40 am ] | |||||||||
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom | |||||||||
The fines are far too low. They are just and occupational hazard and would be less than the profits. So will not discourage them. |
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| Author: | paulzolo [ Tue Feb 01, 2011 1:27 pm ] |
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom |
How the hell do you report them? You don’t know who the company was, or the phone number dialled from as 1471 is blocked. It also does not cover such calls from abroad. |
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| Author: | hifidelity2 [ Tue Feb 01, 2011 3:04 pm ] | |||||||||
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom | |||||||||
No law for just about anything will unless they have a UK office |
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| Author: | paulzolo [ Tue Feb 01, 2011 7:18 pm ] | ||||||||||||||||||
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom | ||||||||||||||||||
Indeed. |
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| Author: | l3v1ck [ Tue Feb 01, 2011 9:46 pm ] | |||||||||
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom | |||||||||
+1 |
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| Author: | steve74 [ Tue Feb 01, 2011 9:55 pm ] |
| Post subject: | Re: Silent calls face threat of £2m fine, says Ofcom |
I've had loads of these silent calls in the past, and as long as the number's not blocked you can usually find out who it is by searching for the phone number on WhoCallsMe.com - a useful little site that you relies on users to confirm the identity of callers. Of course, when there's no number on 1471, then you're buggerd. |
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