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| United Airlines: Public relations fail http://www.x404.co.uk/forum/viewtopic.php?f=19&t=26160 |
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| Author: | Paul1965 [ Tue Apr 11, 2017 9:33 am ] |
| Post subject: | United Airlines: Public relations fail |
Having overbooked their own flight, United Airlines decided to select four passengers for involuntary removal. When a doctor refused to leave his seat, UA staff removed him aggressively in front of other horrified passengers. United seem to have a very poor reputation among fliers as it is and I suspect they've opened themselves up to a massive lawsuit now. More from the BBC here.. Includes video of the incident. |
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| Author: | davrosG5 [ Tue Apr 11, 2017 10:28 am ] |
| Post subject: | Re: United Airlines: Public relations fail |
Yeah, the smart move there would have been to confirm the guy was a doctor and that his story was true and if so select another passenger. I can't imagine any way they can turn this one round. There's a clip from the film Airplane going round social media purporting to be a UA training video: clickety. |
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| Author: | hifidelity2 [ Tue Apr 11, 2017 11:46 am ] | |||||||||
| Post subject: | Re: United Airlines: Public relations fail | |||||||||
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| Author: | pcernie [ Tue Apr 11, 2017 12:31 pm ] |
| Post subject: | Re: United Airlines: Public relations fail |
I watch Airplane every year; it's just that good. |
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| Author: | davrosG5 [ Tue Apr 11, 2017 2:10 pm ] | |||||||||
| Post subject: | Re: United Airlines: Public relations fail | |||||||||
Yes, yes it is... and don't call me Shirley. |
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| Author: | Burn_IT [ Tue Apr 11, 2017 4:04 pm ] |
| Post subject: | Re: United Airlines: Public relations fail |
You don't mean that!! |
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| Author: | hifidelity2 [ Wed Apr 12, 2017 7:03 am ] |
| Post subject: | Re: United Airlines: Public relations fail |
I see the CEO has now apologised after yesterday saying basically the guy deserved it |
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| Author: | oceanicitl [ Wed Apr 12, 2017 8:34 am ] | |||||||||
| Post subject: | Re: United Airlines: Public relations fail | |||||||||
I only saw news of him blaming the passenger. He's still a twat either way. |
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| Author: | davrosG5 [ Wed Apr 12, 2017 8:39 am ] |
| Post subject: | Re: United Airlines: Public relations fail |
Yeah, unless there is very clear and unequivocal evidence the customer was at fault blaming them isn't really a good idea and even if it was blatantly the customers fault saying so in public rarely ends well for the company. |
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| Author: | pcernie [ Wed Apr 12, 2017 9:07 am ] | |||||||||
| Post subject: | Re: United Airlines: Public relations fail | |||||||||
The one that got me recently was Marvel saying their sales had dropped because their customers had had enough of 'diversity' (Hulk's Korean American, Iron Man, Thor and Wolverine are now all women etc), basically implying their customers were a bit racist, sexist, you name it. It had nothing to do with the obvious creative laziness and boot in the privates to the readership. Or the fact they had no good stories left. Oh, no. Backward customers! Sad! |
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| Author: | pcernie [ Thu Apr 13, 2017 8:17 am ] |
| Post subject: | Re: United Airlines: Public relations fail |
The injured party has asked for all relevant material and information to be preserved at court. UA has given all passengers a refund lmao. |
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| Author: | MrStevenRogers [ Thu Apr 13, 2017 11:57 am ] | |||||||||
| Post subject: | Re: United Airlines: Public relations fail | |||||||||
its going to cost UA a small fortune ... good ... |
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| Author: | cloaked_wolf [ Mon Apr 17, 2017 9:28 am ] |
| Post subject: | Re: United Airlines: Public relations fail |
All of the passengers had boarded. The flight was full. UA needed to get some staff to another airport quickly or a further flight would be impacted. They offered four passengers small sums to board a later flight. One passenger refused. Instead of moving on to other passengers, they tried to forcibly remove him. It was captured. After the video went viral, the CEO stated the passenger was being belligerent. After that, shares fell, costing the company in the region of $800m. That's when the CEO said they were in the wrong. The CEO should have put their hands up at the first point but didn't until shares dropped. The airline should have asked other passengers, increasimg the value of compensation until someone accepted it. It would have been far cheaper. It would have still been cheaper to book a private taxi and drive cabin crew to the other destination. This has cost UA money and future business. Even Emirates have released an advert mocking UA. |
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| Author: | pcernie [ Mon Apr 17, 2017 10:39 am ] | |||||||||
| Post subject: | Re: United Airlines: Public relations fail | |||||||||
United Airlines changes policy after 'horrific' passenger ordeal - BBC News http://www.bbc.co.uk/news/world-us-canada-39617879
Buckfast don't do flights, but if they did... |
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| Author: | Paul1965 [ Sat Apr 22, 2017 11:12 am ] |
| Post subject: | Re: United Airlines: Public relations fail |
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