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Dell crowned Bad Santa computer maker by angry customers
http://www.x404.co.uk/forum/viewtopic.php?f=19&t=5212		 Page 1 of 1
Author:  pcernie [ Thu Dec 31, 2009 6:15 pm ]
Post subject:  Dell crowned Bad Santa computer maker by angry customers
http://www.theregister.co.uk/2009/12/31 ... iday_card/

Quote:
Dell customers are furious at the computer maker after it failed to deliver products in time for the holiday season, and instead offered a "Holiday Card" to place under their Christmas trees to replace undelivered gifts.


:lol: :lol: :lol:
Author:  cloaked_wolf [ Fri Jan 01, 2010 6:06 pm ]
Post subject:  Re: Dell crowned Bad Santa computer maker by angry customers
"Holiday card"??!?!? That's worse than nothing at all!
Author:  pcernie [ Sat Jan 02, 2010 12:14 am ]
Post subject:  Re: Dell crowned Bad Santa computer maker by angry customers
cloaked_wolf wrote:
"Holiday card"??!?!? That's worse than nothing at all!


That was my thinking :lol:
Author:  rustybucket [ Sat Jan 02, 2010 1:01 am ]
Post subject:  Re: Dell crowned Bad Santa computer maker by angry customers
Quote:
Dell customers are furious at the computer maker after it failed to deliver products in time for the holiday season, and instead offered a "Holiday Card" to place under their Christmas trees to replace undelivered gifts.

Order earlier?

:roll:
Author:  big_D [ Sat Jan 02, 2010 5:37 am ]
Post subject:  Re: Dell crowned Bad Santa computer maker by angry customers
rustybucket wrote:
Quote:
Dell customers are furious at the computer maker after it failed to deliver products in time for the holiday season, and instead offered a "Holiday Card" to place under their Christmas trees to replace undelivered gifts.

Order earlier?

:roll:

Yep. People are getting more and more reliant on other people taking responsibility for their lack of forethought. That said, if they were waiting for a new product release, sometimes there isn't an option to buying last minute - in which case, I would accept that it is unlikely to turn up for Christmas and arrange something else.
Author:  pcernie [ Sat Jan 02, 2010 10:55 am ]
Post subject:  Re: Dell crowned Bad Santa computer maker by angry customers
Quote:
"Dell had been taking orders and assigning delivery dates of 2-3 weeks out," one customer told The Register.

"So for folks ordering late November, a mid December date was promised. As that date got close, the delivery date would slip a week. A week later, it would slip another week and so on. For some unexplained reason, Dell somehow forgot how to answer customer's emails leaving them in the dark."

He claimed that Dell's automated processing system to notify customers of delays was suffering regular outages, preventing many from tracking their orders with the company.


If that's true, it seems to me the problem is with Dell :?

Also, and I'm not saying Dell did do this but it's a possibility, loads of companies put 'GUARANTEED delivery for Xmas' etc in their emails and on the sites...

Either way, it looks and sounds bad, and how many of those customers won't go back to Dell now? Or tell other people not to go near them?

I wouldn't touch them again with a forty foot pole, and I know four other people that won't either :oops:
Author:  jonbwfc [ Sat Jan 02, 2010 12:13 pm ]
Post subject:  Re: Dell crowned Bad Santa computer maker by angry customers
Amazon nearly did this to me this christmas. I ordered something which was someone's present. They claimed to have it in stock and I paid extra for next day delivery, just to be sure. I ordered it on December 14th. It arrived on December 23rd. Even more irksome, it arrived to the wrong address (my work address rather than my home address) so I had to drive in to work on very iffy snow covered roads to get it to ensure it got to where it needed to be for christmas.

I fail to see how anything less than clairvoyance on my part could have made any difference to events.

Jon
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