It's gone way above Trading Standards. The OFT are pursuing a test case through the courts, if they win then everyone who has paid penalty charges would be entitled to claim a refund as they are deemed "unfair".

I'd heard about that, but I was thinking about the immediate future for Prof...

The banks are refusing to issue refunds until the case is resolved - all pending cases are on hold until the outcome is known.

I know people who have gotten refunds for silly decisions on overdrafts etc recently

Silly decisions maybe, but as to whether the charges were fair in the first place...

I know what you mean, but I wouldn't give up with those [LIFTED] no matter what