Spent an hour on the phone trying to cancel my contract with 3 yesterday. Pointless.

Their customer services is appalling. Spoke to 3 DIFFERENT people on the phone and they all don't understand "Cancel". They kept trying to get me to upgrade and crap. I told them "No" many times and to cancel the contract as I'm willing to pay the cancellation fee. Only at the end of the call they said "We've cancelled with the 30 day notice and your last bill will be 20th March."

Fuming with their Indian call centre right now.

I had exactly the same problem trying to cancel my contract when them a few years ago, (and the wife's contract as well, now I think about it) and ended up literally screaming at them to cancel the bloody thing.

The technical support from three is, in my opinion, second to nun.

That's not a spelling mistake... you would actually get better technical support from a nun!

Must remember that for my stand up gig! :etc:

I think I got lucky in so much as just being firm with them got it cancelled reasonably easily, but La Frenchun had the same sort of experience as you both describe.

T-mobile were great with giving me my PAC code, only took about ten minutes. Unlocking my iPhone has been a bit more problematic in that it cost £15 and will take up to 20 days.

Quite sad to be leaving them after 16 years, but they made little effort to keep me and haven't got a package to compete with giffgaff that doesn't involve signing up for another contract.

Giffgaff are fine, providing you don't actually need to be sure your phone is working at any given moment (try googling 'giffgaff outage').


Jon

Something being simplified....

Simplified meaning I have a day to completely rewrite the log calculations and storage mechanisms, the conversions and the live adjusments in the rush to meet a deadline before I leave for holiday as the day I'm back it's getting demoed to key international staff

Without wanting to sound racist, there's the problem. I've spoken to numerous call centres in India, and all (with the exception of Netgear's which was great) we're unproductive. My phone calls have got a lot easier since UK companies have moved their call centres back to the UK. I know they are incentiveised to sell, but they need to accept the word no.
I have a friend who works for, what was PowerGen (at the time). They tried to set up a call centre to cut costs in India, she spent a few months over there. It was a failure and they had to revert back to the UK.

'Right, I'm definitely gonna iPlayer that programme tonight. Oh, of course my net connection is made of FAIL tonight.'

Sounds almost as bad as Cisco. Their international WebEx site stopped giving out the German number to German based users, it only gave out the UK number.

After over a week, they finally contact me, despite me calling 3 times, sending 5 replies to the original e-mail acknowledging my ticket and raising 2 new tickets referencing the first ticket. On the phone, I was told that the person dealing with my call was not available.

He finally rang back on Monday, apologised and said that he had been on holiday!!!! What? Customers with an unusable service have to wait a week for a reply, because 1 employee has leave?!?!

And the answer? We don't know how it could have worked the last 6 months, as you have an international account, but you don't have an international call plan (additional 60€ a month on the plan) booked to the account, therefore you should only ever get the German number. If you want a German number, book the international call package or cancel the account and open a new account on webex.de.

We are cancelling the account, not sure if we will switch to webex.de after that fiasco. Looking at alternatives.

It sounds like CIsco's customer service leaves a lot to be desired. You are much more technically capable than the average punter and so I really feel sorry for their other customers.

I've taken a real irrational dislike to the Fahrenheit scale today.
It's so damn arbitrary. Bah.

It made sense in 1724!

Apparently the freezing point of brine is Zero in Fahrenheit, and the interval between water freezing and boiling is 180 degrees. We used to like numbers like 180 because they're easily divisible. We still use this number to represent Pi radians for example.

So, basically you're saying you don't like Pi

It's weird. I often use Fahrenheit at work, but have no clue (without getting a calculator and working it out) how it compares to Celsius. I know what's hot and cold in C for the weather, and I know what's hot and cold for drilling fluids in F. I've no idea how the two compare in my mind.

OMG he doesn't like Pi. Burn him! BURN THE HERETIC!

Its your age

I am the same - some things are imperial and some metric e.g. Distances day to day is in miles, feet, and inches unless I am diving (meters) or DIY (mm) although with DIY i will say a I need 12 feet of 21mm x 6mm board