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TheFrenchun
Officially Mrs saspro
Joined: Wed Jan 06, 2010 7:55 pm Posts: 4955 Location: on the naughty step
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Fri Jun 13, 2014 12:01 pm |
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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am Posts: 6954 Location: Peebo
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Aside from my skills at hotel booking (see FPOTD thread) I have to say that Erudio Student Loans fail boat is getting more impressive every month I have to intact with them. Had a letter on Friday saying they'd upheld my complaint about them cocking up my loan deferment and that they'd now updated their records so the deferment was now in place until 14 April 2014. Guess what they've done today - that's right, taken a further loan payment from my bank account. A rather irrate phone call beckons me thinks and it'll be a good thing to be able to add to my complaint to the FOS. Gah 
_________________ When they put teeth in your mouth, they spoiled a perfectly good bum. -Billy Connolly (to a heckler)
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Mon Jun 16, 2014 6:32 am |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am Posts: 12700 Location: The Right Side of the Pennines (metaphorically & geographically)
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Can't you cancel their direct debit?
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Mon Jun 16, 2014 10:43 am |
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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am Posts: 6954 Location: Peebo
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Well I could, however having an active DD in place is one of the conditions of the loan so cancelling it would be a breach of the loan agreement. In addition, Erudio have been much more aggressive than the Student Loands Company about working with credit reference agencies and given the level of incompetence they've displayed so far I'm confident that if I cancelled the DD and they then tried to take a payment and it failed they've register it a default on the accounts with the CRA which would be a monumental pain the backside to clear up.
_________________ When they put teeth in your mouth, they spoiled a perfectly good bum. -Billy Connolly (to a heckler)
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Mon Jun 16, 2014 4:37 pm |
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saspro
Site Admin
Joined: Thu Apr 23, 2009 5:53 pm Posts: 8603 Location: location, location
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The DD guarantee means you can ask your bank to reverse it if they've taken it by mistake
Also. If the deferment was in place until April 2014 they should be collecting it now
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Mon Jun 16, 2014 4:59 pm |
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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am Posts: 6954 Location: Peebo
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I've asked my bank to refund it. My previous deferment was in place until April 2014 indeed but I have a new deferment in place until April 2015 (and the paperwork to prove it which I've had since March this year). They shouldn't have taken the money, any of the money. I'm willing to accept that the very first time they took money was a genuine error. I'm not overly surprised that transferring tens of thousands of accounts from one company (Student Loan Company) to another (Erudio) didn't go entirely smoothly however making the same cock up three months in a row when they've been informed of their mistake the day the first one happened is either spectacular incompetence or a deliberate effort to make deferment such a monumental pain in the backside that everyone gives up and they can collect the money - they're either idiots or liers (or possibly incompetent liers) IMHO. I'm looking forward to my discussion with the FOS about this.
_________________ When they put teeth in your mouth, they spoiled a perfectly good bum. -Billy Connolly (to a heckler)
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Tue Jun 17, 2014 6:04 am |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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Not putting enough sunscreen on - they aren't sore but I have red hands 
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Tue Jun 17, 2014 9:59 pm |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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In typical 'update' fashion these days, the Beeb have removed the limit on favourites on PS3 iPlayer and broken the rest of it - sections of the screen have flashed at me, madam, it's freezing, displaying the wrong programmes...
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Wed Jun 18, 2014 12:06 am |
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hifidelity2
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 1:03 pm Posts: 5041 Location: London
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iplay not working on my Tablet - although thinks its an Android update issue rather than the Beebs fault
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Wed Jun 18, 2014 8:16 am |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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Typical Sony device - when you need it most that's when it FAILs. Out for a walk and spot a small mouse, try to take a picture with my phone and it just refuses to do anything. Out of the corner of my eye I see the mouse running for the leg of my jeans... Cue a mini freakout for both me and the mouse by the time I was done swearing.
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Wed Jun 18, 2014 11:15 pm |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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And it would appear the favourites thing was a glitch as it's now back to the previous limit - get it fcuking sorted, Beeb! 
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Thu Jun 19, 2014 10:59 pm |
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E. F. Benson
Doesn't have much of a life
Joined: Wed Sep 16, 2009 8:42 am Posts: 798 Location: land of the free, Bexhill-on-Sea
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Fedex up to their usual tricks. when does next working day translate to next week? Fedexland thats when  delivery is now tomorrow. I shall work like a leaf in the breeze or something and try to be back in time. See this space for disappointment score tomorrow.</wine>
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Fri Jun 20, 2014 2:20 pm |
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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am Posts: 6954 Location: Peebo
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Some sod or their automated minion spoofed or hijacked my webmail account to send out a load of junk messages. Not happy.
_________________ When they put teeth in your mouth, they spoiled a perfectly good bum. -Billy Connolly (to a heckler)
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Sun Jun 22, 2014 5:57 am |
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E. F. Benson
Doesn't have much of a life
Joined: Wed Sep 16, 2009 8:42 am Posts: 798 Location: land of the free, Bexhill-on-Sea
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Fedex came through. Stop all the clocks.
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Sun Jun 22, 2014 9:10 am |
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cloaked_wolf
What's a life?
Joined: Thu Apr 23, 2009 8:46 pm Posts: 10022
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So yesterday evening, I noticed the fuel gauge in the car was on the low side. Was gonna fill up but was having too much fun with the girlfriend and decided to leave it until today. Drive to work and the light comes on. "That's okay," I think, "I can fill up when doing home visits or on the way home". Quick pat of my jacket shows me I've left my wallet at home.
Fudge!
_________________ He fights for the users.
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Thu Jul 03, 2014 7:51 am |
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