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Play.com security
http://www.x404.co.uk/forum/viewtopic.php?f=3&t=13107		 Page 1 of 2
Author:  adidan [ Tue Mar 22, 2011 8:06 am ]
Post subject:  Play.com security
The cheek of it. Play.com security firm has a breech and they tell me to 'be vigilant with your email and personal information when using the internet'.

Quote:
Dear Customer,

Email Security Message

We are emailing all our customers to let you know that a company that handles part of our marketing communications has had a security breach. Unfortunately this has meant that some customer names and email addresses may have been compromised.

We take privacy and security very seriously and ensure all sensitive customer data is protected. Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved.

Please be assured we have taken every step to ensure this doesn’t happen again and accept our apologies for any inconvenience this may have caused some of you.

Customer Advice

Please do be vigilant with your email and personal information when using the internet. At Play.com we will never ask you for information such as passwords, bank account details or credit card numbers. If you receive anything suspicious in your email, please do not click on any links and forward the email on to privacy@play.com for us to investigate.

Thank you for continuing to shop at Play.com and we look forward to serving you in the future.

Play.com Customer Service Team


Looks like it's just names and emails though, just thought you may all want to be aware. The GF got one too as did many others on interweb so it looks genuine.
Author:  Spreadie [ Tue Mar 22, 2011 8:22 am ]
Post subject:  Re: Play.com security
Yep same here, although the email coincided with approx 50 spams (all sent within one minute) for added authenticity. :evil:

Dear customer, we boobed and someone has your email details.

Yeah, frikkin thanks.
Author:  adidan [ Tue Mar 22, 2011 8:33 am ]
Post subject:  Re: Play.com security
Spreadie wrote:
Yeah, frikkin thanks.

Hopefully mine wasn't on that list, it's one that's been pretty much free of spam.

Unlike my others which have lots of invites to f*ckbook. :D
Author:  Spreadie [ Tue Mar 22, 2011 10:01 am ]
Post subject:  Re: Play.com security
off topic, YGPM :D
Author:  Amnesia10 [ Tue Mar 22, 2011 10:16 am ]
Post subject:  Re: Play.com security
Yes but names and addresses can be enough to get some criminal started. If they were serious about customer's data being secure encrypt it!
Author:  adidan [ Tue Mar 22, 2011 12:21 pm ]
Post subject:  Re: Play.com security
Spreadie wrote:
off topic, YGPM :D

Off topic, only just came online and YGPM back. :D
Author:  Fogmeister [ Tue Mar 22, 2011 1:23 pm ]
Post subject:  Re: Play.com security
I got this email also.

I was very wary that it might be some phishing scam but it appeared legit.
Author:  snowyweston [ Tue Mar 22, 2011 1:36 pm ]
Post subject:  Re: Play.com security
Nothing for me. Probably e because I've been a good boy and have been ignoring them for a while. Must continue to resist. Must continue...
Author:  Amnesia10 [ Tue Mar 22, 2011 1:41 pm ]
Post subject:  Re: Play.com security
Nothing for me either. Though my last purchase from them was some time ago maybe that is why I have avoided such problems?
Author:  brataccas [ Tue Mar 22, 2011 2:08 pm ]
Post subject:  Re: Play.com security
I have a play account and got said email, I havent used play in years? reckon I should close my account?
Author:  paulzolo [ Tue Mar 22, 2011 2:10 pm ]
Post subject:  Re: Play.com security
I got the email as well.
Author:  Linux_User [ Tue Mar 22, 2011 4:39 pm ]
Post subject:  Re: Play.com security
I didn't get the e-mail, but then I opted out of their marketing e-mails a long time ago.
Author:  brataccas [ Tue Mar 22, 2011 11:35 pm ]
Post subject:  Re: Play.com security
just got another one :cry:

Quote:
Dear Customer,

As a follow up to the email we sent you last night, I would like to give you some further details. On Sunday the 20th of March some customers reported receiving a spam email to email addresses they only use for Play.com. We reacted immediately by informing all our customers of this potential security breach in order for them to take the necessary precautionary steps.

We believe this issue may be related to some irregular activity that was identified in December 2010 at our email service provider, Silverpop. Investigations at the time showed no evidence that any of our customer email addresses had been downloaded. We would like to assure all our customers that the only information communicated to our email service provider was email addresses. Play.com have taken all the necessary steps with Silverpop to ensure a security breach of this nature does not happen again.

We would also like to reassure our customers that all other personal information (i.e. credit cards, addresses, passwords, etc.) are kept in the very secure Play.com environment. Play.com has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained. On behalf of Play.com, I would like to once again apologise to our customers for any inconvenience due to a potential increase in spam that may be caused by this issue .

Best regards,

John

John Perkins
CEO
Play.com
Author:  adidan [ Wed Mar 23, 2011 7:13 am ]
Post subject:  Re: Play.com security
brataccas wrote:
just got another one :cry:

Same here.

So this all kicked off because some customers got spam email? I find it hard to believe people have email accounts solely for Play. :roll:
Author:  paulzolo [ Wed Mar 23, 2011 9:34 am ]
Post subject:  Re: Play.com security
adidan wrote:
brataccas wrote:
just got another one :cry:

Same here.


I got one as well. Hopefully they are being honest, and my purchase record, card details etc. are secure.
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