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what to do? :( urgent advice :( http://www.x404.co.uk/forum/viewtopic.php?f=3&t=15504 |
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Author: | brataccas [ Thu Jan 05, 2012 7:06 pm ] |
Post subject: | what to do? :( urgent advice :( |
basically I hired a very big van to help my sis move house. I used arnold clark company ![]() ![]() ![]() ![]() ps also looked online and arnold clark have a very bad rep, labelled crooks and cowboys etc etc ![]() will appreciate any help possible ![]() |
Author: | belchingmatt [ Thu Jan 05, 2012 7:18 pm ] |
Post subject: | Re: what to do? :( urgent advice :( |
For the current situation you could ask to see the return inspection sheets for the same vehicle from the last few times it's been hired, to make sure the damage hasn't already been registered under someone else. Take someone you trust along for support, someone who is happy to talk on your behalf and who isn't confrontational. In the future make sure you inspect the vehicle properly, and take photos/video for proof. |
Author: | big_D [ Fri Jan 06, 2012 5:22 am ] |
Post subject: | Re: what to do? :( urgent advice :( |
What Matt said. Most reputable companies go round the vehicle with you and they will circle any existing damage on the vehicle on a diagramm on the check sheet. You then compare that when you come back. If the paint has been broken on the damaged area, check to see if there are signs of rust, this will indicate that it happened a while ago... |
Author: | brataccas [ Fri Jan 06, 2012 1:02 pm ] |
Post subject: | Re: what to do? :( urgent advice :( |
they gave me checksheet paperwork stating only front side had a scratch but what they said I damaged was a big dent in the tailgate, which is reinforced steel, it would take some doing to manage that(?) ![]() |
Author: | paulzolo [ Fri Jan 06, 2012 3:48 pm ] | |||||||||
Post subject: | Re: what to do? :( urgent advice :( | |||||||||
The paperwork is their evidence of what is or is not damaged. Keep hold of it. I assume it’s dated and signed by the people there. Next stop - Citizen’s Advice or your friendly local solicitors to get some advice on what to do next. You certainly want to shore up your position, and while you’ll get lots of helpful advice here, you can’t go wrong with some professional help. Don’t pay anything or offer to pay for any damage as it could be seen as an admission of liability. |
Author: | brataccas [ Sat Jan 07, 2012 12:29 am ] |
Post subject: | Re: what to do? :( urgent advice :( |
Is this normal? they haven't bothered phoning me up atall. my dad says they have dropped the case completly, 2 days overdue phoning btw |
Author: | JJW009 [ Sat Jan 07, 2012 12:46 am ] | |||||||||
Post subject: | Re: what to do? :( urgent advice :( | |||||||||
I bet a lot of people are scared and pay them on the spot, even knowing it's a scam. If you're difficult with them, I expect they'll drop it and find an easier mug to rip off. They know it will do them no good to end up in court, in the paper, all over the Internet... Hopefully they gave up already. |
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