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playing tennis with the Irish and the tennisball is 20 euros
http://www.x404.co.uk/forum/viewtopic.php?f=3&t=15669		 Page 1 of 1
Author:  brataccas [ Wed Jan 18, 2012 10:57 pm ]
Post subject:  playing tennis with the Irish and the tennisball is 20 euros
strange thread name? it makes sense when I explain, to put a weird story short last month I ordered an Irish rally DVD from the people I buy from every year as they make a "best of" a month later my order still doesn't arrive so I contact him asking and hes saying

Quote:
Ok i was only presuming I've gotten to the office now and have found your order from the 29th and it has a question as to whether it was sent written on it so its our fault i would presume its been put into sent file by accident so we will return your money and your dvd will be poster tomorrow apologies it was an honest mistake we've had nearly 200 dvds for shipping over Christmas so please don't let this put you off ordering from us again


Im confused why he refunded me all my money for the DVD when he said hes going to send out another? I feel bad now and I dont want to take this dvd for free :cry: dunno if its rude or not if I will say to him that theres no reason for refund and getting the dvd free when he will send out and hopefully it arrives this time

Is it appropiate to want to pay for it? so the tennis thing ive sent him cash now hes sent it back now I want to send him it AGAIN :cry:
Author:  JJW009 [ Wed Jan 18, 2012 11:13 pm ]
Post subject:  Re: playing tennis with the Irish and the tennisball is 20 euros
They returned your money because they felt bad about forgetting to send you the DVD and you're a good customer.

It's nice that you want to pay anyway, but it will probably confuse them and make more work for them!
Author:  pcernie [ Wed Jan 18, 2012 11:34 pm ]
Post subject:  Re: playing tennis with the Irish and the tennisball is 20 euros
JJW009 wrote:
They returned your money because they felt bad about forgetting to send you the DVD and you're a good customer.

It's nice that you want to pay anyway, but it will probably confuse them and make more work for them!


+1
Author:  paulzolo [ Thu Jan 19, 2012 11:43 am ]
Post subject:  Re: playing tennis with the Irish and the tennisball is 20 euros
That’s just good customer service. They screwed up, and want to honour your order. They also want to keep you as a customer, so you gets free DVD out of them. Don’t feel bad about it at all.
Author:  timark_uk [ Thu Jan 19, 2012 8:52 pm ]
Post subject:  Re: playing tennis with the Irish and the tennisball is 20 euros
If you feel bad about it send me the money they refund you. Problem solved.

Mark
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