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Complaint - Right to the Top
http://www.x404.co.uk/forum/viewtopic.php?f=3&t=2867		 Page 1 of 1
Author:  hifidelity2 [ Fri Sep 18, 2009 2:14 pm ]
Post subject:  Complaint - Right to the Top
Found this the other day

>ceo details<

could be useful if you need to complaint about something ( or even - shock horror :shock: ) say you had good service
Author:  big_D [ Fri Sep 18, 2009 2:26 pm ]
Post subject:  Re: Complaint - Right to the Top
Good, we aren't on the list! Phew! :D
Author:  l3v1ck [ Fri Sep 18, 2009 2:44 pm ]
Post subject:  Re: Complaint - Right to the Top
Why would anyone want to complain to Rolls Royce about their jet engines. The car Rolls Royce company is not related at all.
Author:  pg2114 [ Fri Sep 18, 2009 2:50 pm ]
Post subject:  Re: Complaint - Right to the Top
I do complain quite a lot and have recently made a new rule of writing to the "Customer Services Manager" in the first instance and then straight to the "Managing director" if I'm not satisfied. Just a simple web search often reveals the name of the managing director. Whilst I understand the actual boss doesn't read my letters, I do seem to get a much better response from them.

I have a seperate savings account, into which I pay goodwill gestures from complaints, and have got nearly £500.00 this year from genuine complaints :shock:

Peter.
Author:  paulzolo [ Fri Sep 18, 2009 3:05 pm ]
Post subject:  Re: Complaint - Right to the Top
pg2114 wrote:
I do complain quite a lot and have recently made a new rule of writing to the "Customer Services Manager" in the first instance and then straight to the "Managing director" if I'm not satisfied. Just a simple web search often reveals the name of the managing director. Whilst I understand the actual boss doesn't read my letters, I do seem to get a much better response from them.

I have a seperate savings account, into which I pay goodwill gestures from complaints, and have got nearly £500.00 this year from genuine complaints :shock:

Peter.


We managed to get £15 from a £3 tub of pate once. It had a bit of blue plastic in it, so we too it back to the supermarket, who refunded the price of the product.

We then got a letter from them a couple of weeks later saying that they had brought it up with the manufacturer, and enclosed vouchers as a good will gesture.

We then got another letter from the makers of the pate apologising for the problem, and they enclosed a (wait for it) a postal order for even more money.

The shop in question was Somerfield, and the pate was from Cauldron Foods. We were quite happy that the shop had refunded the cost of the product. In all, a good return on what was a bit of the mixing machine that fell into the pate before it was potted up.

Complaining does work, and if you do it calmly and politely, you can get a lot out of it.
Author:  pg2114 [ Fri Sep 18, 2009 3:11 pm ]
Post subject:  Re: Complaint - Right to the Top
paulzolo wrote:
Complaining does work, and if you do it calmly and politely, you can get a lot out of it.

Definitely! I try to write in a "I'm sorry to disturb you, but..." tone and they are often very sympathetic.

My biggest success this year was with some disgusting chicken breasts I bought at a supermarket. I took them back to the store and got a refund and £10 gift card, sent a photo and sample to the supermarket's head office and got a £10 gift card and sent a photo and sample to the producer and got a £20 postal order. All in all, £40 for nothing really!

I also quite enjoy complaining and then pretending to be disatisfied with the response, even if they did enclose some compensation. Most of the responses are templates, so I always write back to say that I would appreciate a personal response rather than a computer-generated one. They often reply properly this time to throw in a bit more money. I've been known to write a third time to complain that they should have offered that amount of money in the first place along with a proper response. It goes on and on...

Peter.
Author:  bobbdobbs [ Fri Sep 18, 2009 4:03 pm ]
Post subject:  Re: Complaint - Right to the Top
Back long ago when I worked for British Gas (circa 1994) .. OMG thats 15 years ago!!! They actually had a special section that dealt with "chairmans complaints". If an account was marked with a special code (memo 7 I think) under no circumstances were we allowed to touch that account. These accounts were promptly dealt with by the "special team".
So I always reccomend to complain to managers first, then directors then chairmen/women/goats.
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