Every so often, my subscription to 2000 AD goes missing in the post, and I have to phone up their subscription department and ask for a duplicate copy. Ever since I moved here, I have to make this call a few times a year. They recognise my voice now, which is bothersome. The comic is posted from Maldon. That is literally a 20-30 minute drive from where I am, falls in the same post code zone and only has to go in and out of the one sorting office. It’s sent out on a tHursday, and I should receive it on the Saturday (and, yes, at times this happens).

So, I put in a complaint to the Royal Mail via their web site. I fill in the online form, and guess what - I have to POST it to them. Yes, folks, - right now, my printer is churning out the form onto sheets of A4 paper. This will be put in the post, which may (or may not) be collected, sorted and delivered. Can you believe this? An online form that requires printing and posting? I am almost incandescent about this ridiculous need.

Every time I do this, I ask myself - WHY? The Royal Mail’s web site could clearly handle the initial contact. It’s a dreadful system, and I know I will get a form letter in six months time apologising for the loss, and that they could not possibly track every piece of mail. When things like this happen, I feel little sympathy for those striking.

I live on a 3rd floor flat and every day the postman would dump all the post at the bottom of the stairs. So I complained and was told that there are no lights in the stairwell, I replied that there are and there are switches by the street doors and each flat door. The response was that they don't work. I replied that they did, there is a skylight at the top and that when the postman comes it is broad daylight and that the postie was too lazy to walk up to even the first floor so stop lying to me. Thankfully they had a word and it hasn't happened since.

I’d reply, but I am too busy stuffing the form into an envelope and going to the letter box.

When I was younger I worked in London for the Post Office for a while and I can categorically say that most of the managers (as so often in the modern workplace) couldnt find there own buttocks with a collection of carefully arranged mirrors and a map.


When delivering to a small block of flats on buzzing to be able to be let in to deliver the mail. I was refused entry "as I could of been anyone".. as a big bag of mail, PO uniform and ID card are just left lying about for any Tom, Dick or 'arry. The same person who refused me entry then complained about not recieving thier mail..
On trying to deliver some letters to an oldish lady. A small Yorkie decided that my ankle was tasty and attempted to bite it. After several attempts I pushed it away with my foot. Only to hear a woman screaching "how dare I attack her little precious", So when I got back to the depot I filled out a report and for the next six months she had to collect her mail from the sorting office due to her having a dangerous dog

The harder they make it to complain, the less people do. They get fed up and don't bother.
I think I'm going to have to complain again. There's been no improvement sine my last one.
I live on W[deleted for security]ds Road, but I keep getting letters for W[deleted for security]d Road (no S) This is two miles away and has a different postcode.
Now, if letters were missing the postcode I could see how easy it would be to get the two mixed up. But the postcode is nearly always there. I keep getting letters for the other address.

So you have to pay to complain. Well, that's a clever way of discouraging complaints.
Let's hope nobody else decides this is a good idea. Have you considered pointing this out to Watchdog? It's the sort of thing they might look into.

It’s a Freepost address, so there was no need to pay. I just this it’s ridiculous that I fill the details in on a web form, and the server does not process the message and send it to the relevant people for me.

Given that the Post Office can't organise the post correctly, how likely are they to be able to organise IT systems?