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| Some excellent customer service http://www.x404.co.uk/forum/viewtopic.php?f=3&t=5828 |
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| Author: | jonlumb [ Fri Jan 29, 2010 9:25 am ] |
| Post subject: | Some excellent customer service |
Just been in contact with Hauppauge (TV Cards) over an IR cable that had been lost from the unit (ie entirely my fault). Wouldn't take a payment, insisted on sending one out free of charge. I am most impressed, and thought praise was in order. |
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| Author: | Zippy [ Fri Jan 29, 2010 9:58 am ] |
| Post subject: | Re: Some excellent customer service |
partsforsaabs.com need an accolade as well. I've never dealt with them until the current Horace MOT saga and called them to ask about some parts we needed. The chap who picked up the phone was dead polite, very knowledgeable about the C900 and was able to look up all the parts, check stock and (with the alternator mounting bracket bushes) even went down to the warehouse, pulled a pair out and left them on his desk in case I called back and needed them sent out the same day (which I did) All the guys I've spoken to have been incredibly helpful and it's been a really positive experience. They even have a decent website which makes a nice change from dealing with elkparts!! |
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| Author: | cloaked_wolf [ Fri Jan 29, 2010 11:30 am ] |
| Post subject: | Re: Some excellent customer service |
A friend had an external Hauppage TV tuner that went on the fritz. They sent him a newer, better one FOC. |
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| Author: | AlunD [ Fri Jan 29, 2010 12:14 pm ] |
| Post subject: | Re: Some excellent customer service |
Its all too easy to complain but its really really good to complement as well. |
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| Author: | Zippy [ Fri Jan 29, 2010 1:01 pm ] | |||||||||
| Post subject: | Re: Some excellent customer service | |||||||||
I usually try to write a letter, I know how valuable it can be to have that kind of thing when it comes annual review time, and people should be quicker to compliment than they are to complain 
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| Author: | pcernie [ Fri Jan 29, 2010 3:22 pm ] |
| Post subject: | Re: Some excellent customer service |
You get the occasional git, but I generally find the smaller businesses that sell on Amazon and Play are excellent
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| Author: | l3v1ck [ Fri Jan 29, 2010 4:06 pm ] |
| Post subject: | Re: Some excellent customer service |
Epic Win - Scan. RMAing stuff with them is no hassle at all. Epic Fail - Virgo Home Improvements. Which part of "Stop Calling Me!" don't they understand. |
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| Author: | rustybucket [ Fri Jan 29, 2010 4:30 pm ] |
| Post subject: | Re: Some excellent customer service |
Epic Win - Scan, CCL Epic Fail - Barclays |
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| Author: | l3v1ck [ Fri Jan 29, 2010 4:40 pm ] |
| Post subject: | Re: Some excellent customer service |
Epic Win - Netgear. Despite the call centre being in India (by the sound of it) They RMA'd my DG834PN without any issues. |
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| Author: | saspro [ Sat Jan 30, 2010 12:51 pm ] |
| Post subject: | Re: Some excellent customer service |
Just wandered in to the Apple store in Kingston with no appointment & they replaced my iphone 3G-S on the spot with less than a 5 min wait. |
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| Author: | AlunD [ Sat Jan 30, 2010 1:26 pm ] | |||||||||
| Post subject: | Re: Some excellent customer service | |||||||||
Oh yes totally 100% agree |
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| Author: | davrosG5 [ Sat Jan 30, 2010 3:28 pm ] |
| Post subject: | Re: Some excellent customer service |
I was very impressed with Draytek service when they repaired my Vigor router after it went fut after a power spike. I'm usually impressed by John Lewis CS as well. Their staff always seem much more willing to be helpful those in a lot of other stores. |
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| Author: | Coref [ Sat Jan 30, 2010 4:56 pm ] | |||||||||
| Post subject: | Re: Some excellent customer service | |||||||||
They ignored my questions about why my router DG834G v2 didn't seem to recognise Linux hostnames unless I turned SAMBA on. I guess it's down to who you get on the other end of the phone. The couple of times I've had issues with Amazon they've been very efficient and apologetic. |
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| Author: | l3v1ck [ Sat Jan 30, 2010 10:32 pm ] |
| Post subject: | Re: Some excellent customer service |
Amazon = epic fail. Never responded to my complaint that 2 DVD players I bought were region 2 only when Amazon advertised them as multi-region. The first I sent back, the second I hacked to make it multi-region. |
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