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Angelic
Doesn't have much of a life
Joined: Thu Apr 23, 2009 7:16 pm
Posts: 704
Location: Leeds, UK
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Heh heh... They sent me a rather jovial email asking for feedback as my contract has just ended. Muha. You're not getting anything from me that you can quote in your advertising!
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| Wed Jul 21, 2010 9:28 am |
 
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm
Posts: 45931
Location: Belfast
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I'd sooner do without a net connection than go back to VM again  _________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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| Wed Jul 21, 2010 12:47 pm |
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Fogmeister
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 7:35 pm
Posts: 6580
Location: Getting there
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I've been with VM for just over a year now and never had any problems with them.
The only time I contacted them was before they had sent out my modem and that was to ask if they could switch the modem that was used previously onto my account. They initially said they couldn't but after about 15 mins they had done and it was all working.
Since then I've had the traffic shaping but that was in the Ts & Cs before I signed up so I knew that was there but I pay for a 10meg connection and I get just over a 10meg connection constantly apart from when it is throttled at which point I get just over 2.5meg.
There's been no down time for the entire year and I've had no reason to call them for the entire year.
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| Wed Jul 21, 2010 1:12 pm |
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Linux_User
I haven't seen my friends in so long
Joined: Tue May 05, 2009 3:29 pm
Posts: 7173
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VM's cable is without a doubt the best 'net connection I've ever had. TBH when you compare it to BT's ADSL service, it's worthy of the gods.
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| Wed Jul 21, 2010 1:14 pm |
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HeatherKay
Moderator
Joined: Thu Apr 23, 2009 6:13 pm
Posts: 7262
Location: Here, but not all there.
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We had a short period of downtime, and we've had to reset both modem and router a couple of times, but otherwise it's rock solid here. No complaints at all. _________________My Flickr | Snaptophobic BloggageHeather Kay: modelling details that matter. "Let my windows be open to receive new ideas but let me also be strong enough not to be blown away by them." - Mahatma Gandhi.
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| Wed Jul 21, 2010 1:15 pm |
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Paul1965
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 8:29 pm
Posts: 5975
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^ Same here, pretty much.
_________________
"I hadn't known there were so many idiots in the world until I started using the Internet." - Stanislaw Lem
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| Wed Jul 21, 2010 1:22 pm |
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paulzolo
What's a life?
Joined: Thu Apr 23, 2009 6:27 pm
Posts: 12251
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Ditto. We’ve had few problems with Virgin media - even from the time before when they were Telewest.
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| Wed Jul 21, 2010 1:44 pm |
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hifidelity2
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 1:03 pm
Posts: 5041
Location: London
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I was with Telewest and now with VM and no real issues. Had the phone and internet fail – fault at the local cabinet and we did have the while street down the other day – again a cabinet fault but overall they have been very good. The only issue I did have was getting them to connect me but after I raised a stink I got 6 months at the top package free
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| Wed Jul 21, 2010 2:16 pm |
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Angelic
Doesn't have much of a life
Joined: Thu Apr 23, 2009 7:16 pm
Posts: 704
Location: Leeds, UK
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Ye're all very lucky!
I did regular speedtests and during offpeak times (on the 20Mb package) I think the best speed we ever got was about 4Mb.
During peak times it was down in the Kbs.
Internet disconnected every half an hour or so, engineer came out to us and kept telling us it was our router. So I bought 2 new routers and same issues. Now the same setup here and it's perfect.
Phone line died, so couldn't phone them. They kept telling us it was working well - even though it just wasn't. They wouldn't believe me that it wasn't working.
We're with Virgin again this year in the new place and i've got to say we've not had any problems... yet! Touch wood!
EDIT - Within seconds of clicking submit, I have been told by my housemate that the phone line isn't working. Oh the irony.
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| Wed Jul 21, 2010 2:34 pm |
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bobbdobbs
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 7:10 pm
Posts: 5490
Location: just behind you!
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Been with Vm for 5 years in two properties and apart from awful telephone help lines there has been very few problems. Pay for 20Meg get 20 Meg  but thats the cool thing about having the cable version, as long as you dont download too much during peak hours you get what you pay for, well I do, I limit my wife to 2Meg speed so I can hog the rest  We recently upgraded to a V+ HD box and the movie channels and a bump in internet speed and it was all done and dusted without any pain. _________________Finally joined Flickr
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| Wed Jul 21, 2010 3:11 pm |
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paulzolo
What's a life?
Joined: Thu Apr 23, 2009 6:27 pm
Posts: 12251
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The trick is to get past the front line support. I usually try to talk over their level. If I phone them, I have usually done some network diagnostics and looked at the cable modem settings and logs to see if anything untoward comes up. I then fire all this information at the phone desk, who will be on a fixed script, and they usually put me through to someone else. Support then becomes more meaningful, and problems can be resolved far more quickly. I’ve not had to do this for a very long time though. The system just works.
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| Thu Jul 22, 2010 10:52 am |
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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am
Posts: 6954
Location: Peebo
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I must confess to having been tempted by VM but I'm put off by my brothers experince when he was doing his industrial placement. It was NTL at the time and they never got an accurate bill for the entire year they were there. Hardly inspires confidence.
_________________
When they put teeth in your mouth, they spoiled a perfectly good bum.
-Billy Connolly (to a heckler)
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| Thu Jul 22, 2010 11:56 am |
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forquare1
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 6:36 pm
Posts: 5150
Location: /dev/tty0
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I tend to try this, but the person on the other end seems to get confused and decides to make me do it all over again. the best one was when I was with Orange and the guy asked me to reset the modem, I told him it was a bad idea but he told me to go ahead and do it. I did it and the phone disconnected as it was part of the box. He phoned me back ten minutes later and got angry because I must have done something wrong... Faye's dad was the best, he'd just talk Welsh to them until he got someone who wasn't on a script 
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| Thu Jul 22, 2010 12:09 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am
Posts: 29240
Location: Guantanamo Bay (thanks bobbdobbs)
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I get annoyed by the scripts I would have tried everything before I called them. Plus I do not have a PC so they have no idea how to cope with macs. Though on every occasion it has been a problem with their network somewhere.
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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| Thu Jul 22, 2010 2:31 pm |
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Nick
Spends far too much time on here
Joined: Thu Apr 23, 2009 11:36 pm
Posts: 3527
Location: Portsmouth
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That happened to my dad - they didn't bill him at all for a loooong time. He phoned them to tell them but apparently they had a record of payment even though no money had left his account. Well, eventually they realised and they wanted their money.  Virgin are very very good though - rock solid connection, and the TV is good too - I just got their new Cisco HD box and it's great. _________________
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| Thu Jul 22, 2010 4:50 pm |
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