I appreciate that you have to inform me of potential costs, should BT discover that I am somehow at fault for the broadband issues. However, as this is the third time in quick succession that this same fault has appeared on my line, spamming me with a now pointless warning is not doing anything to improve my mood.

For the record, as I have said numerous times on the phone, I have plugged into the test socket with two (now three) different routers, three (now four) different microfilters, three phone line cables, and two different computers.

You may have surmised that I have been out and bought a third router, on the off chance that both of my routers had miraculously developed an identical fault. How much more reassurance do I need to give you that I have carried out the necessary tests, and that I am not a complete numpty?

A quick tot-up tells me that, since September 25th, I have been without a connection for 15 days and counting - in what world would this be classed as an acceptable level of service? Am I likely to see a 50% rebate in my subscription cost?

On the couple of occasions that I have phoned to enquire why this is happening and why it is taking so long, I'm presented with the de rigueur line that the problem is on BT's end. I pay my monthly subscription to YOU, I am YOUR customer. I don't give a hoot about BT, and I would expect that three outages lasting 15 days over a 23 day period would give you enough of an argument to convince BT that this matter should be resolved as a matter of urgency.

If this issue is not resolved to my satisfaction, I will hold you in breach of the terms of your service agreement and seek compensation, before switching to a supplier that gives a toss about it's customers. When I say resolved, I do actually mean FIXED - not cobbled together in some Heath Robinson fashion designed to last a few days, before borking out again, as has been the case on the previous two occasions.

I know, I know, never respond when you're angry.

They phoned me yesterday and said they could get an engineer out to me on the 28th!

Needless to say, I wasn't thrilled and made my feelings clear on the matter.

He rang back an hour later with an earlier appointment. The engineer arrived at 8.30 this morning.

The engineer did say the local exchange was flakier than a snow shower.