Ring 0844 847 8944 (local rate) and choose Option 4. (Toshiba technical support line, doesn't matter if machine is out of warranty at all).
You might even get to talk to me
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| Win 7 Pro laptop has started crashing http://www.x404.co.uk/forum/viewtopic.php?f=4&t=10159 |
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| Author: | rykard [ Mon Aug 23, 2010 3:13 pm ] |
| Post subject: | Win 7 Pro laptop has started crashing |
HI, I have a tosh Satellite Pro runnning win 7 pro. In the last week or so it has started to crash with a blue screen every couple of days. It has done it twice today. It says it is saving data... etc. Has anyone else experienced something similar, where can I look for any info on this? spec 4gb mem i3 processor m330 @2.13ghz 320gb hdd win 7 pro 32bit |
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| Author: | saspro [ Mon Aug 23, 2010 3:23 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
Disable the auto restart & make a note of the error code in the bluescreen. I expect it's either a driver or update that's causing it. Have you changed any software recently? |
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| Author: | jonlumb [ Mon Aug 23, 2010 3:38 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
Ring 0844 847 8944 (local rate) and choose Option 4. (Toshiba technical support line, doesn't matter if machine is out of warranty at all). You might even get to talk to me
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| Author: | rykard [ Mon Aug 23, 2010 9:34 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
okey dokey, haven't changed anything specific recently. Have doe the usual updates windows and toshiba. |
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| Author: | JJW009 [ Mon Aug 23, 2010 10:24 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
How old is it? Does it have "Toshiba Health Monitor" or other diagnostic software installed? If so, what does it say? The symptoms are typical of over heating, often caused by dust clogging up the cooling system, a failed fan or mechanical damage. |
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| Author: | rykard [ Mon Aug 23, 2010 10:33 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
about 3 months, i will have qa look at the health monitor tomorrow |
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| Author: | big_D [ Tue Aug 24, 2010 4:22 am ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
I've got a Toshiba that is playing up as well, it is only about 4 weeks old. It won't take updates and processes hang, I think it is infected with a virus. Have you run a virus check over the machine? The other 5 machines of the same model we have are running fine. |
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| Author: | rykard [ Tue Aug 24, 2010 6:02 am ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
my antivirus should be upto date i will check when i get into the office. |
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| Author: | rykard [ Tue Aug 24, 2010 7:39 am ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
Health check looks fine, cpu 46% internal 36% fan 50% virus scan started.. |
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| Author: | jonlumb [ Tue Aug 24, 2010 7:46 am ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
If the virus scan doesn't come back with anything, try running dskchk with all the fruit on, from the reasonable sample size of machines I've seen, this seems to be a fairly common cause of stability issues. If not, recovery is the easiest (read cop-out) way of ruling out any software issue. |
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| Author: | dogbert10 [ Tue Aug 24, 2010 1:34 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
Also download Malwarebytes to look for malware. |
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| Author: | rustybucket [ Tue Aug 24, 2010 1:54 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
It does sound like a heat issue - especially if you haven't changed anything recently. Q. Have you been looking at naughty internetz? |
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| Author: | rykard [ Tue Aug 24, 2010 2:17 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
virus scan was clean, temps cpu 45%, internal 37% fan speed 50% don't surf anywhere I shouldn't, will run check disk tonight, what params should i use? |
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| Author: | jonlumb [ Tue Aug 24, 2010 2:21 pm ] | |||||||||
| Post subject: | Re: Win 7 Pro laptop has started crashing | |||||||||
Not sure what you mean by temps cpu 45% (is that something reading fan speed or should it be 45C?). With chkdsk, if you run it via the normal Windows GUI, there are only two options to select (you want both). If you run via CMD it's chkdsk /f /r (It'll ask you to schedule it for during the boot process and you'll need to manually restart). |
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| Author: | rykard [ Tue Aug 24, 2010 2:29 pm ] |
| Post subject: | Re: Win 7 Pro laptop has started crashing |
ther figuresw are what is shown in the toshiba pc health monitor utility. which I presume is 37% of the max trmep that the cpu can run at... |
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