I've had numerous problems with my internet connection over the past few weeks, and logged in to my ISP homepage at work to look up progress on my fault ticket.
My ISP posted a note on the ticket that they need to call out yet another engineer and to tell me that I should make sure that my equipment is in order before the engineer is called out, as I could be liable for costs if the problem is at my end.
This is the third bloody message I have had from them, prior to the other two occasions that an engineer has called, so I confess that the red mist descended and I had a bit of a hissy fit before updated their fault ticket with the following..
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| Quote: I appreciate that you have to inform me of potential costs, should BT discover that I am somehow at fault for the broadband issues. However, as this is the third time in quick succession that this same fault has appeared on my line, spamming me with a now pointless warning is not doing anything to improve my mood. For the record, as I have said numerous times on the phone, I have plugged into the test socket with two (now three) different routers, three (now four) different microfilters, three phone line cables, and two different computers. You may have surmised that I have been out and bought a third router, on the off chance that both of my routers had miraculously developed an identical fault. How much more reassurance do I need to give you that I have carried out the necessary tests, and that I am not a complete numpty? A quick tot-up tells me that, since September 25th, I have been without a connection for 15 days and counting - in what world would this be classed as an acceptable level of service? Am I likely to see a 50% rebate in my subscription cost? On the couple of occasions that I have phoned to enquire why this is happening and why it is taking so long, I'm presented with the de rigueur line that the problem is on BT's end. I pay my monthly subscription to YOU, I am YOUR customer. I don't give a hoot about BT, and I would expect that three outages lasting 15 days over a 23 day period would give you enough of an argument to convince BT that this matter should be resolved as a matter of urgency. If this issue is not resolved to my satisfaction, I will hold you in breach of the terms of your service agreement and seek compensation, before switching to a supplier that gives a toss about it's customers. When I say resolved, I do actually mean FIXED - not cobbled together in some Heath Robinson fashion designed to last a few days, before borking out again, as has been the case on the previous two occasions. | |
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I know, I know, never respond when you're angry.
Now, I've had a quick look through the T&Cs and cannot find anything to identify what would constitute a breach of contract on their part.
Embarrassing hissy fit aside, does anyone think I have a case for terminating the 12 month contract I am currently tied to?
Cheers
Spreadie
(yours was rather tame by comparison)
