x404.co.uk
http://www.x404.co.uk/forum/

App Store problems
http://www.x404.co.uk/forum/viewtopic.php?f=4&t=18910		 Page 1 of 1
Author:  big_D [ Fri May 10, 2013 5:52 am ]
Post subject:  App Store problems
I have inherited an iMac at work. As we only have 3 Macs, there was no central App Store account. I've now set up a company account, but some of the software is showing updates in the Store, but I can't update them, because they are registered to a different Apple account (somebody who no longer works for the company, so I can't get the ID and password entered on the iMac).

The main apps showing updates are iLife.

Is there any way to get them "correctly" registered to the company account? As these are "free" apps in the store, I don't see why they can't be updated by any account...
Author:  Amnesia10 [ Fri May 10, 2013 10:07 am ]
Post subject:  Re: App Store problems
Have you tried contacting Apple? They might have a solution.
Author:  EddArmitage [ Fri May 10, 2013 10:10 am ]
Post subject:  Re: App Store problems
I don't think I ever did get XCode sorted on my old MacBook. That was registered to a developer account that wasn't my main AppleID before the App Store came along. Post-App-Store it was always a right pig to update.
Author:  jonbwfc [ Fri May 10, 2013 1:08 pm ]
Post subject:  Re: App Store problems
My suspicion would be that the app store has updated the apps at some point in the past and therefore has a certificate for them which ID's them as locked to the 'personal' account. Your best solution might be to do a google to see where the app store app encryption certs are stored and delete them for the apps in question, then download the apps again from the app store using the new account - or in the case of iLife, re-install them from the DVD the macs came with then run the app store app with the new account so it can spot they are there.
Author:  Amnesia10 [ Fri May 10, 2013 1:37 pm ]
Post subject:  Re: App Store problems
jonbwfc wrote:
My suspicion would be that the app store has updated the apps at some point in the past and therefore has a certificate for them which ID's them as locked to the 'personal' account. Your best solution might be to do a google to see where the app store app encryption certs are stored and delete them for the apps in question, then download the apps again from the app store using the new account - or in the case of iLife, re-install them from the DVD the macs came with then run the app store app with the new account so it can spot they are there.

That does assume that they had the discs. iLife has been online for quite some time. Also I think I had to buy my last versions online so I suspect that simply deleting them and buying again might be the only solution.
Page 1 of 1 All times are UTC
Powered by phpBB® Forum Software © phpBB Group
https://www.phpbb.com/