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PC hangs after aborted update.
http://www.x404.co.uk/forum/viewtopic.php?f=4&t=9246		 Page 1 of 2
Author:  Shanks [ Fri Jul 02, 2010 12:47 pm ]
Post subject:  PC hangs after aborted update.
Hi all

New to this forum although i was a member on the old CPC forum. Anyhoo I have a problem that i have no idea how to solve.
I was updating my free zone alarm software and the download froze, i left it for 20mins or so but it was still stuck on 44% completed, I tried to cancel to no avail so i closed down my PC. Now when i re boot it gets no further than the configuring updates stage :( .

Any ideas as to what i can do to force it past this screen. Any help would be appreciated.

Many thanks
Shanks
Author:  AlunD [ Fri Jul 02, 2010 12:49 pm ]
Post subject:  Re: PC hangs after aborted update.
Welcome to the forums. We'll let you off the fact you were on the old forums ;)

What operating system are you using?
Author:  Shanks [ Fri Jul 02, 2010 12:55 pm ]
Post subject:  Re: PC hangs after aborted update.
Vista Home premium 64 bit
Author:  saspro [ Fri Jul 02, 2010 2:08 pm ]
Post subject:  Re: PC hangs after aborted update.
F8 then enter last know good configuration?

Is it windows that's giving you the updating message? If so leave it for 30 mins or so & it should sort itself out.

PS Welcome to the forums
Author:  MrStevenRogers [ Fri Jul 02, 2010 2:54 pm ]
Post subject:  Re: PC hangs after aborted update.
try uninstalling zone alarm and reinstalling the updated version
or try agnitum outpost free its a far better firewall then zone alarm …

http://free.agnitum.com/
Author:  Shanks [ Fri Jul 02, 2010 4:59 pm ]
Post subject:  Re: PC hangs after aborted update.
Thanks for the replies and the welcome guys.

Saspro

The message is from Windows & it is before the log on screen so I cant access anything I can't even open the PC in safe mode as the keyboard is not responsive.

Steve

Thanks for this mate if and when i can get onto my PC i may well consider it, although this is the first time i have had any trouble with zone alarm.

Thanks again guys
Author:  Nick [ Fri Jul 02, 2010 5:31 pm ]
Post subject:  PC hangs after aborted update.
How come the keyboard is not responsive?? Is it a USB model on an ancient motherboard or something?

Could you get a PS/2 model?
Author:  saspro [ Fri Jul 02, 2010 5:45 pm ]
Post subject:  PC hangs after aborted update.
I've had 30 min delays from major driver or service updates on vista or 7 before. How long have you left it for?
Safe mode should kick in before updates though. Keep hitting f8
Author:  Shanks [ Sat Jul 03, 2010 9:19 am ]
Post subject:  Re: PC hangs after aborted update.
Nick
I built it myself with an Asus p5q deluxe mb and the kb is usb but for some reason it won't respond even when I try to access the bios I can't enter the password :-(

Saspro
I have left it running for over an hour and it hasn't budged an inch and push f8 doesn't seem to have any affect.

Thanks again for the replies.
Author:  saspro [ Sat Jul 03, 2010 9:37 am ]
Post subject:  Re: PC hangs after aborted update.
Looks like you'll need to borrow a ps2 kb from somewhere.
You could always put in the dvd & do a repair.
Author:  Shanks [ Sat Jul 03, 2010 10:19 am ]
Post subject:  Re: PC hangs after aborted update.
Thanks Saspro I'll see if I still have an old keyboard if not I'll try the repair route.

Thanks again.
Author:  Shanks [ Sun Jul 04, 2010 12:22 pm ]
Post subject:  Re: PC hangs after aborted update.
OK connected an old ps2 kb and and the only response i got was that it accepted input from pressing F1 because of the new kb, this took me to the windows error page and asked if i wanted to start in safe mode etc ... unfortunately the arrow keys didn't respond :?: so pc started in normal mode :(

So rebooted pc and kept pressing F8 as suggested and whether by doing this or not i was taken to a screen that ran CHECKDISK so i thought great :) but no after it ran this it took me to the same configuring updates screen :(

So rebooted again and for the first time asked me to place the Vista disk and run repair so i put the disk in and restarted the pc as instructed & when asked to push any key to run from disk, no matter what key i pushed it just started in normal mode :cry:

It doesn't seem to matter what kb i use i don't seem to be getting a response from it when i really need it. Any sugestions as to the next step would be greatly appreciated.

Thanks again for the help & suggestions so far.
Author:  saspro [ Sun Jul 04, 2010 7:22 pm ]
Post subject:  Re: PC hangs after aborted update.
Have you reset the cmos yet?
Author:  Shanks [ Mon Jul 05, 2010 1:12 pm ]
Post subject:  Re: PC hangs after aborted update.
Saspro

Right I have now cleared the cmos which has allowed me to get further along.

I restarted the pc in safe mode, ps2 kb works now, and all looked fine so restarted pc in normal mode, I got to the sign on screen entered my password and all I get is a black screen. I have left it like this for about 20-30 mins thinking it was just sorting itself out bit nothing.

I have even tried the disc repair option but each time I restart with the Vista disc it doesn't't seem to recognise that the disc is there.

I know it is probably something really simple that I have missed. I have to admit that I am now way out of my depth now so any more help or suggestions you guys have please fire away.

Thanks again Shanks
Author:  big_D [ Mon Jul 05, 2010 1:26 pm ]
Post subject:  Re: PC hangs after aborted update.
Black screen sounds like either the video driver is missing/corrupt or the resolution is too high for the monitor.

In safe mode, try loading the latest version of the video drivers for the chipset in your machine.
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