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Tesco trials UK's first drive-through supermarket 
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http://www.guardian.co.uk/business/2010 ... upermarket

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The UK's first drive-through supermarket is being launched by Tesco this week.

But drivers will not be steering their vehicles up and down the aisles. The service, being tested at a Tesco Extra store in Baldock, Hertfordshire, allows customers to order their groceries online and pick them up at the supermarket without leaving their car. Staff will pack the shopping into the boot.

The concept, which if successful could be rolled out across the country, is aimed at customers who want the convenience of online shopping but don't have time to wait at home for their groceries to be delivered.

Laura Wade-Gery, chief executive of Tesco.com and Tesco Direct, said: "This will be especially popular with busy mums who have the school run and children's activities to manage.

"It also offers a solution to parents who want to avoid the challenge of shopping in a busy store with children in tow but can't afford the time to stay in for the shop to arrive at their door."

Online customers choose the "click and collect" option and book a two-hour collection slot. A flat £2 charge will apply instead of the sliding scale of home delivery charges, which begin at £3.

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Mon Aug 23, 2010 1:04 am
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That would be brilliant. My only issues with home delivery are a) they can never find our house and 2) their idea of substituting items is very different to mine. I think I'd give it a try, definitely with the normal big shops that we do once a month or so, that would be very convenient.

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Mon Aug 23, 2010 6:55 am
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Zippy wrote:
That would be brilliant. My only issues with home delivery are a) they can never find our house and 2) their idea of substituting items is very different to mine. I think I'd give it a try, definitely with the normal big shops that we do once a month or so, that would be very convenient.

Ocado/Waitrose. I've used all the supermarket delivery services on and off, and Ocado are the only ones who have never substituted anything - they've always had everything I ordered. Can be a bit more expensive for delivery though - they tailor the delivery charge to how popular the slot is, so if you want it delivered at 6PM on a Friday it'll cost you 8 quid, but if you don't mind it turning up at 10.30 on a Saturday night it'll only cost a couple of quid..

Jon


Mon Aug 23, 2010 12:26 pm
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I don't mind the funny hour deliveries. For me the benefits are the cost. It beats the cost of petrol and possibly parking as well. This service will really appeal to those that are too busy to be at home at set times. Or do not like the idea of the door bell ring at night. With the normal home delivery it fills a gap.

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Mon Aug 23, 2010 1:30 pm
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