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Internet access help 
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Joined: Thu Apr 23, 2009 8:46 pm
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FFS. Everything worked fine this morning. No changes and now can't get online from laptop, PC or iPhone.
Router tells me it is connected to the internet.
Devices tell me they're connected to router and can see the internet.

Programs can't see/access the internet.

Tried rebooting router
Ipconfig /release /flushdns /renew
Plusnet homepage states no probs and my account looks fine.

Struggling to see what else it could be. Ideas?

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Sat Jul 13, 2013 11:59 am
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Have you installed sexygirls.exe? ;)

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Sat Jul 13, 2013 12:29 pm
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No and it shouldn't affect iphone usage either.

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Sat Jul 13, 2013 12:39 pm
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I don't think I can offer too much technical assistance but a couple of weeks back I was getting constant drop offs, with PlusNet.

I was told that I had several sessions from my router that should have cancelled but hadn't. They were causing some sort of problem and the solution apparently was to switch off the router and leave without power for just over an hour. I don't think the PlusNet guy was [LIFTED] me and the router worked without problems afterwards. Just a thought.

I'd say though that the router seems to be the obvious area to look at.

Good luck.


Sat Jul 13, 2013 1:53 pm
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If you do a trace to Google, how far does it get?

Tracert 8.8.8.8

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Sat Jul 13, 2013 1:58 pm
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Dunno about tracert but when I rang ping, I got 75% packet loss. Switched off router for a couple of hours whilst I went to buy a cheapo temp replacement from pc world and sods law it works fine.

The draytek router is now 3.5 yrs old. Is it worth replacing?

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Sat Jul 13, 2013 2:37 pm
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cloaked_wolf wrote:
when I rang ping, I got 75% packet loss.

Doesn't that suggest other wireless networks or interference is blocking packets of data to your wireless network? I had something similar a few months back and changing wireless channels on the router solved it for now - trouble is, there's so many wireless networks in my neighbourhood it's bound to happen again at some point.

Tried changing the channel on the DrayTek?

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Sat Jul 13, 2013 4:05 pm
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ProfessorF wrote:
Have you installed sexygirls.exe? ;)

That always gives me good access with loads of pop ups :D

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Mon Jul 15, 2013 9:38 am
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cloaked_wolf wrote:
Dunno about tracert but when I rang ping, I got 75% packet loss. Switched off router for a couple of hours whilst I went to buy a cheapo temp replacement from pc world and sods law it works fine.

The draytek router is now 3.5 yrs old. Is it worth replacing?



I'd say it's an issue with either the line or ISP especially if it resolved itself after leaving it off for more than 30 mins (the session limit for most ADSL ISP's)

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Mon Jul 15, 2013 10:32 am
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Okay will raise the issue with the ISP and see if there's a known problem.

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Mon Jul 15, 2013 11:44 am
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Ran the isp troubleshooter on their website. They showed me the connection graph which looked solid until I had power cycled several times and then it was solid thereafter.

Didn't have issues for two weeks and now it's happened again. I could run tracert and ping (will post up once I can get back on the internet via router) and they worked fine. Strangely enough, I could run ping and tracert if connected wirelessly but not if wired. This time I couldn't log into the router either.

So now am suspecting the router. Have left it switched off for 30 mins and will see what happens.

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Sat Jul 27, 2013 2:57 pm
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Quote:
C:\>ping google.com

Pinging google.com [173.194.41.105] with 32 bytes of data:
Reply from 173.194.41.105: bytes=32 time=20ms TTL=57
Reply from 173.194.41.105: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 173.194.41.105: bytes=32 time=20ms TTL=57

Ping statistics for 173.194.41.105:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 20ms, Average = 20ms

C:\>tracert google.com

Tracing route to google.com [173.194.41.105]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Vigor.router [192.168.1.1]
2 21 ms 37 ms 25 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 21 ms 21 ms 21 ms link-b-central10.ptn-gw02.plus.net [212.159.2.14
2]
4 20 ms 21 ms 24 ms xe-10-1-0.ptw-cr02.plus.net [212.159.1.46]
5 23 ms 73 ms 20 ms 72.14.223.32
6 35 ms * * 209.85.252.186
7 * 21 ms * 72.14.238.53
8 * 21 ms * lhr08s02-in-f9.1e100.net [173.194.41.105]
9 21 ms 21 ms 21 ms lhr08s02-in-f9.1e100.net [173.194.41.105]

Trace complete.

C:\>

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Sat Jul 27, 2013 5:01 pm
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