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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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HI,
I have a tosh Satellite Pro runnning win 7 pro. In the last week or so it has started to crash with a blue screen every couple of days. It has done it twice today. It says it is saving data... etc. Has anyone else experienced something similar, where can I look for any info on this?
spec
4gb mem
i3 processor m330 @2.13ghz
320gb hdd
win 7 pro 32bit
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Mon Aug 23, 2010 3:13 pm |
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saspro
Site Admin
Joined: Thu Apr 23, 2009 5:53 pm
Posts: 8603
Location: location, location
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Disable the auto restart & make a note of the error code in the bluescreen.
I expect it's either a driver or update that's causing it. Have you changed any software recently?
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| Mon Aug 23, 2010 3:23 pm |
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jonlumb
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:44 pm
Posts: 4141
Location: Exeter
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Ring 0844 847 8944 (local rate) and choose Option 4. (Toshiba technical support line, doesn't matter if machine is out of warranty at all). You might even get to talk to me 
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"The woman is a riddle inside a mystery wrapped in an enigma I've had sex with."
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| Mon Aug 23, 2010 3:38 pm |
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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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okey dokey, haven't changed anything specific recently. Have doe the usual updates windows and toshiba.
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Mon Aug 23, 2010 9:34 pm |
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JJW009
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 6:58 pm
Posts: 8767
Location: behind the sofa
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How old is it?
Does it have "Toshiba Health Monitor" or other diagnostic software installed? If so, what does it say?
The symptoms are typical of over heating, often caused by dust clogging up the cooling system, a failed fan or mechanical damage.
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| Mon Aug 23, 2010 10:24 pm |
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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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about 3 months, i will have qa look at the health monitor tomorrow
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Mon Aug 23, 2010 10:33 pm |
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big_D
What's a life?
Joined: Thu Apr 23, 2009 8:25 pm
Posts: 10691
Location: Bramsche
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I've got a Toshiba that is playing up as well, it is only about 4 weeks old. It won't take updates and processes hang, I think it is infected with a virus. Have you run a virus check over the machine? The other 5 machines of the same model we have are running fine.
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| Tue Aug 24, 2010 4:22 am |
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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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my antivirus should be upto date i will check when i get into the office.
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Tue Aug 24, 2010 6:02 am |
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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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Health check looks fine,
cpu 46% internal 36% fan 50%
virus scan started..
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Tue Aug 24, 2010 7:39 am |
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jonlumb
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:44 pm
Posts: 4141
Location: Exeter
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If the virus scan doesn't come back with anything, try running dskchk with all the fruit on, from the reasonable sample size of machines I've seen, this seems to be a fairly common cause of stability issues. If not, recovery is the easiest (read cop-out) way of ruling out any software issue.
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"The woman is a riddle inside a mystery wrapped in an enigma I've had sex with."
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| Tue Aug 24, 2010 7:46 am |
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dogbert10
Doesn't have much of a life
Joined: Thu Apr 23, 2009 8:23 pm
Posts: 638
Location: 3959 miles from the centre of the Earth - give or take a bit
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Also download Malwarebytes to look for malware.
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i7 860 @ 3.5GHz, GTX275, 4GB DDR3
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| Tue Aug 24, 2010 1:34 pm |
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rustybucket
I haven't seen my friends in so long
Joined: Thu Jun 18, 2009 5:10 pm
Posts: 5836
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It does sound like a heat issue - especially if you haven't changed anything recently.
Q. Have you been looking at naughty internetz?
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| Tue Aug 24, 2010 1:54 pm |
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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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virus scan was clean,
temps cpu 45%, internal 37% fan speed 50%
don't surf anywhere I shouldn't, will run check disk tonight, what params should i use?
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Tue Aug 24, 2010 2:17 pm |
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jonlumb
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:44 pm
Posts: 4141
Location: Exeter
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Not sure what you mean by temps cpu 45% (is that something reading fan speed or should it be 45C?). With chkdsk, if you run it via the normal Windows GUI, there are only two options to select (you want both). If you run via CMD it's chkdsk /f /r (It'll ask you to schedule it for during the boot process and you'll need to manually restart).
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"The woman is a riddle inside a mystery wrapped in an enigma I've had sex with."
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| Tue Aug 24, 2010 2:21 pm |
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rykard
Occasionally has a life
Joined: Sat Nov 28, 2009 5:28 pm
Posts: 228
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ther figuresw are what is shown in the toshiba pc health monitor utility. which I presume is 37% of the max trmep that the cpu can run at...
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Rich
A Vision of a Champion is someone who is bent over, drenched with sweat, at the point of exhaustion, when no one else is watching
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| Tue Aug 24, 2010 2:29 pm |
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