Had a strange one just as I was leaving tonight.

Our system is set so if you send an email outside the company it should automatically "tag" the email with a trailer showing your name, job, phone numbers etc.

Now one user says her's isn't.

I've just sent a works email to my private email box (as me) and mine has the trailer on correctly. So I've tried again as another user and theirs is also fine however when I try as the user who has flagged the problem theirs just shows me the words "tel" and "fax" - both of which are blank and no name or job title.

I've checked on AD and the fields for them are ok.

I'm wondering if they have tried to write their own trailer in Outlook and messed it all up somehow?

By the sound of that you're using Exchange? What version? And are you setting the footers in Outlook by an AD group/user policy or adding it on on the server by a transport rule?

Jon

Using Exchange 2010 - went in on Tuesday so still getting my head around it!

On old server we were using Exclaimer software.

Just had a browse now in the transport rule field and set up a "Global Trailer and Disclaimer" rule for outgoing emails so it should pick up the users name, title, phone, fax and email address plus a disclaimer bit at the bottom.

Not activated the rule yet as puzzled why only 1 user (out of over 80) has reported a problem and wondering how the new server seems to be using the correct signature and disclaimer at the moment.

Update:

Trailer seems to work ok apart from it is not spacing the paragraphs - just lumping it all together

Put in a </p> rule at end of each paragraph and it now starts a new line but does not leave me a blank line in between each paragraph.