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hifidelity2
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 1:03 pm Posts: 5041 Location: London
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http://www.bbc.co.uk/news/technology-23943480Very clever as it will get noticed and in this cased picked up by the BBC - the cost of buying that level of exposure for BA would be millions
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Tue Sep 03, 2013 12:00 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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It shows that the customer service at BA needs to be improved. If they had done a better job beforehand it would not have escalated to this point.
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Tue Sep 03, 2013 12:06 pm |
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tombolt
Spends far too much time on here
Joined: Fri Apr 24, 2009 8:38 am Posts: 2967 Location: Dorchester, Dorset
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Wish I'd thought of that for my bt issues last week.
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Tue Sep 03, 2013 9:35 pm |
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jonbwfc
What's a life?
Joined: Thu Apr 23, 2009 7:26 pm Posts: 17040
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To be fair, you'd either have to be pretty pissed off or pretty rich to throw down a grand to complain about something. It would have been cheaper to just buy his dad a new suitcase full of clothes...
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Tue Sep 03, 2013 9:43 pm |
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big_D
What's a life?
Joined: Thu Apr 23, 2009 8:25 pm Posts: 10691 Location: Bramsche
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Depends on what was in the case. If it was a weeks holiday, then the cost of a replacement case, plus clothing, wash bat etc. would quickly top 1000 dollars, at least for me.
_________________ "Do you know what this is? Hmm? No, I can see you do not. You have that vacant look in your eyes, which says hold my head to your ear, you will hear the sea!" - Londo Molari
Executive Producer No Agenda Show 246
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Wed Sep 04, 2013 4:17 am |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am Posts: 12700 Location: The Right Side of the Pennines (metaphorically & geographically)
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Viral internet posts can be powerful.
I still remember 'United Breaks Guitars'.
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Wed Sep 04, 2013 5:25 am |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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I thought that airlines were limited in the payout for luggage? So if you lose a bag you would be making a loss even if they paid the limit of their statutory liability. Sent from my iPad using Tapatalk HD
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Wed Sep 04, 2013 6:11 am |
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BigRedX
Doesn't have much of a life
Joined: Wed Apr 29, 2009 9:33 am Posts: 667
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I'm still trying to forget it. IMO United was doing us all a favour by trying to stamp out his 3rd rate country music...
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Wed Sep 04, 2013 7:11 am |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am Posts: 12700 Location: The Right Side of the Pennines (metaphorically & geographically)
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Not my cup of tea either, but it got noticed.
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Wed Sep 04, 2013 8:33 am |
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paulzolo
What's a life?
Joined: Thu Apr 23, 2009 6:27 pm Posts: 12251
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Want something fixed, or at the very least looked at urgently? Bitch about it on Twitter. People take note and act. I kept getting someone else's’ emails from an Irish phone company (their bills, no less). No amount of emails to their help desk solved the problem. They were constantly “escalating” it, but to where I’ll never know. I mention it on Twitter, and it’s sorted within 12 hours. Now all I need to to is get Costa to reply to my email I sent them about how they do tea, and I’ll be happy.
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Wed Sep 04, 2013 8:39 am |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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You need to tweet it #costaneedstodotea!
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Wed Sep 04, 2013 9:02 am |
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