I'm currently using one myself after that fall, and today I received a letter neatly setting out what will happen next. I was quite impressed by that cos I know others who haven't been so lucky.

This made me wonder about other experiences with solicitors though

Solicitors welcome investigation into cost and quality of UK legal services | Business | The Guardian
http://www.theguardian.com/business/201 ... -authority

I mean it's not like there's a board up telling you how much even a letter costs when you go in, so...

Personally, my only other experience of a solicitor was the useless gimp my family use who seemed more interested in putting you off than explaining your options. If the current geezer works out I'll consider using him when I get a house.