How Boots went rogue | Aditya Chakrabortty | News | The Guardian
http://www.theguardian.com/news/2016/ap ... went-rogue



The outcome won't even be close to the profit and misery they've enabled.

Editing the letter was “a common courtesy,” said Vergani, the vice-president of external communications at Walgreens Boots Alliance, who described her work on the letter as “some small grammatical changes”.

“It’s totally normal … it’s a comms job,” she said. However, when asked how often a vice-president at the £60bn multinational edited letters from members of the public, she admitted: “Never.”