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forquare1
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 6:36 pm
Posts: 5150
Location: /dev/tty0
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I ordered a few DVDs about a month ago, the money was taken from my account, but I've still yet to see them...
I had the exact same problem at Christmas, two months of waiting, still nothing, asked for a refund and I didn't get that for a month!
Does anyone else have such poor service from them? I know people who have their goods the next day, so why not me?
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| Tue Aug 04, 2009 7:27 am |
 
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cloaked_wolf
What's a life?
Joined: Thu Apr 23, 2009 8:46 pm
Posts: 10022
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I think only once or twice, I've had problems with 'missing' packages. Each time I contacted them and was sent a replacement out fairly quickly. Never needed to ask for a refund.
_________________ He fights for the users.
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| Tue Aug 04, 2009 8:18 am |
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jonlumb
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:44 pm
Posts: 4141
Location: Exeter
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Ditto, I've ordered various bits and pieces from them and never had any trouble. Only minor hiccup was getting sent two copies of a CD (and charged) but as it was £2 and made a decent birthday present for someone I didn't really have cause for complaint.
_________________
"The woman is a riddle inside a mystery wrapped in an enigma I've had sex with."
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| Tue Aug 04, 2009 8:27 am |
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Zippy
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:20 pm
Posts: 3838
Location: Here Abouts
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I've only ever ordered music or DVDs from them and never had any issue, we're quite far off the beaten track and occasionally it takes longer than the 3 days for stuff to arrive but rarely, and mostly I can expect it within 2 days.
_________________The Official "Saucy Minx"  This above all: To Thine Own Self Be True "Red sky at night, Shepherds Delight"..Which is a bit like Shepherds Pie, but with whipped topping instead of mashed potato.
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| Tue Aug 04, 2009 8:33 am |
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trigen_killer
Doesn't have much of a life
Joined: Thu Apr 23, 2009 6:37 pm
Posts: 835
Location: North Wales UK
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We've probably ordered hundreds of pounds worth of games, DVDs, CDs and other items throughout the years and I don't think that we've had a single problem.
_________________My lowest spec operational system- AT desktop case, 200W AT PSU, Jetway TX98B Socket 7, Intel Pentium 75Mhz, 2x16MB EDO RAM, 270MB Quantum Maverick HDD, ATI Rage II+ graphics, Soundblaster 16 CT2230, MS-DOS/Win 3.11 My Flickr
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| Tue Aug 04, 2009 8:40 am |
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oceanicitl
Official forum cat lady
Joined: Fri Apr 24, 2009 8:04 am
Posts: 11039
Location: London
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I've ordered tons from them but only ever had problems when I ordered a digital download and it wouldn't download. They offered a refund though which should be on it's way to my account now.... all of about £2.30  _________________Still the official cheeky one
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| Tue Aug 04, 2009 9:04 am |
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Angelic
Doesn't have much of a life
Joined: Thu Apr 23, 2009 7:16 pm
Posts: 704
Location: Leeds, UK
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Horror - They've taken money from my account and said that a printer had been sent to me... only to retract that statement and say there was an error with their computers and that the printer was not, in fact, in stock. They refunded me and gave me a 10% discount on the printer when it was back in stock for the 3 month delay.
Success - I ordered a 16GB memory card from them at approximately 7pm on a friday night, expecting it to arrive monday. It arrived at 8am saturday morning. That's less than half a day to get to me! Absolutely chuffed with that.
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| Tue Aug 04, 2009 9:08 am |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm
Posts: 45931
Location: Belfast
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I've a funny feeling they're sub-contracting sales out these days... But phoning them generally sorts things out I've found. There definitely has been a drop in overall 'quality of service' though  _________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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| Tue Aug 04, 2009 9:15 am |
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Linux_User
I haven't seen my friends in so long
Joined: Tue May 05, 2009 3:29 pm
Posts: 7173
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Never had a problem ordering from Play.com - I know my local postman, so I know he doesn't thieve my stuff.
Different story from Amazon - they've sent two things out to me via HDNL before who both times claimed they had delivered the item when they hadn't, thankfully Amazon gave me the benefit of the doubt.
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| Tue Aug 04, 2009 9:24 am |
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forquare1
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 6:36 pm
Posts: 5150
Location: /dev/tty0
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I bought a 16GB USB stick back in November and it took a week to get to me, which I thought was OK. I'm pretty sure it's not Royal Mail, as everything else (Amazon, ebay, Lovefilm, et al) comes through very swiftly. I tried to phone up towards the end of January to ask where my order was, but after 20 minutes on hold I decided to email them, I couldn't afford hang around when I was calling from my mobile...
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| Tue Aug 04, 2009 10:03 am |
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okenobi
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:59 pm
Posts: 4932
Location: Sestriere, Piemonte, Italia
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If I order on a Monday, I don't get it til the Friday, but never had a problem.
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| Tue Aug 04, 2009 10:32 am |
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