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jonlumb
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:44 pm
Posts: 4141
Location: Exeter
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Just been in contact with Hauppauge (TV Cards) over an IR cable that had been lost from the unit (ie entirely my fault). Wouldn't take a payment, insisted on sending one out free of charge.
I am most impressed, and thought praise was in order.
_________________
"The woman is a riddle inside a mystery wrapped in an enigma I've had sex with."
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| Fri Jan 29, 2010 9:25 am |
 
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Zippy
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:20 pm
Posts: 3838
Location: Here Abouts
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partsforsaabs.com need an accolade as well. I've never dealt with them until the current Horace MOT saga and called them to ask about some parts we needed. The chap who picked up the phone was dead polite, very knowledgeable about the C900 and was able to look up all the parts, check stock and (with the alternator mounting bracket bushes) even went down to the warehouse, pulled a pair out and left them on his desk in case I called back and needed them sent out the same day (which I did)
All the guys I've spoken to have been incredibly helpful and it's been a really positive experience. They even have a decent website which makes a nice change from dealing with elkparts!!
_________________The Official "Saucy Minx"  This above all: To Thine Own Self Be True "Red sky at night, Shepherds Delight"..Which is a bit like Shepherds Pie, but with whipped topping instead of mashed potato.
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| Fri Jan 29, 2010 9:58 am |
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cloaked_wolf
What's a life?
Joined: Thu Apr 23, 2009 8:46 pm
Posts: 10022
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A friend had an external Hauppage TV tuner that went on the fritz. They sent him a newer, better one FOC.
_________________ He fights for the users.
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| Fri Jan 29, 2010 11:30 am |
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AlunD
Site Admin
Joined: Fri Apr 24, 2009 6:12 am
Posts: 7011
Location: Wiltshire
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Its all too easy to complain but its really really good to complement as well.
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<input type="pickmeup" name="coffee" value="espresso" />
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| Fri Jan 29, 2010 12:14 pm |
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Zippy
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:20 pm
Posts: 3838
Location: Here Abouts
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I usually try to write a letter, I know how valuable it can be to have that kind of thing when it comes annual review time, and people should be quicker to compliment than they are to complain  _________________The Official "Saucy Minx" This above all: To Thine Own Self Be True "Red sky at night, Shepherds Delight"..Which is a bit like Shepherds Pie, but with whipped topping instead of mashed potato.
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| Fri Jan 29, 2010 1:01 pm |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm
Posts: 45931
Location: Belfast
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You get the occasional git, but I generally find the smaller businesses that sell on Amazon and Play are excellent _________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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| Fri Jan 29, 2010 3:22 pm |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am
Posts: 12700
Location: The Right Side of the Pennines (metaphorically & geographically)
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Epic Win - Scan. RMAing stuff with them is no hassle at all.
Epic Fail - Virgo Home Improvements. Which part of "Stop Calling Me!" don't they understand.
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| Fri Jan 29, 2010 4:06 pm |
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rustybucket
I haven't seen my friends in so long
Joined: Thu Jun 18, 2009 5:10 pm
Posts: 5836
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Epic Win - Scan, CCL
Epic Fail - Barclays
_________________Jim
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| Fri Jan 29, 2010 4:30 pm |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am
Posts: 12700
Location: The Right Side of the Pennines (metaphorically & geographically)
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Epic Win - Netgear. Despite the call centre being in India (by the sound of it) They RMA'd my DG834PN without any issues.
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| Fri Jan 29, 2010 4:40 pm |
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saspro
Site Admin
Joined: Thu Apr 23, 2009 5:53 pm
Posts: 8603
Location: location, location
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Just wandered in to the Apple store in Kingston with no appointment & they replaced my iphone 3G-S on the spot with less than a 5 min wait.
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| Sat Jan 30, 2010 12:51 pm |
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AlunD
Site Admin
Joined: Fri Apr 24, 2009 6:12 am
Posts: 7011
Location: Wiltshire
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Oh yes totally 100% agree
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<input type="pickmeup" name="coffee" value="espresso" />
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| Sat Jan 30, 2010 1:26 pm |
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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am
Posts: 6954
Location: Peebo
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I was very impressed with Draytek service when they repaired my Vigor router after it went fut after a power spike.
I'm usually impressed by John Lewis CS as well. Their staff always seem much more willing to be helpful those in a lot of other stores.
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When they put teeth in your mouth, they spoiled a perfectly good bum.
-Billy Connolly (to a heckler)
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| Sat Jan 30, 2010 3:28 pm |
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Coref
Occasionally has a life
Joined: Mon Apr 27, 2009 6:20 pm
Posts: 446
Location: ~/
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They ignored my questions about why my router DG834G v2 didn't seem to recognise Linux hostnames unless I turned SAMBA on. I guess it's down to who you get on the other end of the phone. The couple of times I've had issues with Amazon they've been very efficient and apologetic.
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I was nickholway on the old boards.
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| Sat Jan 30, 2010 4:56 pm |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am
Posts: 12700
Location: The Right Side of the Pennines (metaphorically & geographically)
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Amazon = epic fail.
Never responded to my complaint that 2 DVD players I bought were region 2 only when Amazon advertised them as multi-region.
The first I sent back, the second I hacked to make it multi-region.
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| Sat Jan 30, 2010 10:32 pm |
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